Which license offers features for organizations that require multi-channel based support, including social media along with Workforce Management in their contact center?
- A . Genesys Cloud 1
- B . Genesys Cloud 2
- C . Genesys Cloud 3
- D . Genesys Cloud 4
Where can you find people in your organization and add external contacts to the organization?
- A . Documents
- B . Activity
- C . Directory
- D . Location
How many categories of routing are there in a Call Route under the Call Routing page?
- A . 5
- B . 4
- C . 3
- D . 2
You can add more than one outbound route to the contact center.
- A . True
- B . False
A
Explanation:
Reference: https://help.mypurecloud.com/articles/create-outbound-route/
Where do you add the list of IP or CIDR addresses allowed or denied access to an External or Phone Trunk?
- A . Availability
- B . SIP Access Control
- C . Outbound
- D . Calling
B
Explanation:
Reference: https://help.mypurecloud.com/articles/configure-sip-access-control/
Choose the types of available Phone Trunks in Genesys Cloud. (Choose two.)
- A . Gateway
- B . SIP
- C . Outbound Proxy
- D . WebRTC
BD
Explanation:
Reference: https://help.mypurecloud.com/articles/about-trunks/#:~:text=There%20are%20two%20types%20of,Genesys%20Cloud%3A%20SIP%20and%20WebRTC.
Where do you configure the Auto Invite setting to send email invites automatically when users are added?
- A . Admin > Account Settings > Organization Settings
- B . Admin > Account Settings > Organization
- C . Admin > Account Settings > Organization Settings > Settings
You want to have a video chat with Jill and Amelia in the Kayak Guides room. You have clicked on the Open video call icon to initiate the video chat.
What else must happen next for the video chat to work?
- A . Other participants must also click on the Open video call icon.
- B . All participants must click on the Join button in the video chat view.
- C . All participants, except the initiator, must click on the Join button in the chat view.
- D . Participants automatically placed in the video chat when clicking on the chat room.
You want each group to have a place where they can upload, organize, and share documents and files.
Which setting would you click to configure this behavior?
- A . Workspaces
- B . People
- C . Queues
- D . Groups
What is the maximum file size that a user can upload into Genesys Cloud Documents?
- A . 10 MB
- B . 100 MB
- C . 2 GB
- D . No Limit
C
Explanation:
Reference: https://help.mypurecloud.com/faqs/can-upload/
When you configure to place a call outside the contact center, is it possible for you to assign a default country code?
- A . Yes
- B . No
A
Explanation:
Reference: https://help.mypurecloud.com/articles/configure-country-codes/
If you want all your Edges in an Edge group to use the same WebRTC phone trunk, where should you configure that?
- A . In the Edges configuration Network Interfaces tab, select Use the following trunks under the Phone Trunks section.
- B . In the Edges configuration Network Interfaces tab, select Use the following trunks under the External Trunks section.
- C . In the Edge Groups configuration Network Interfaces tab, select Inherit from Edge Group under the Phone Trunks section
- D . In the Edges configuration Network Interfaces tab, under the Phone Trunks section, select Inherit from Edge Group and then select WebRTC phone trunk for the respective Edge group.
How many types of Genesys Cloud Contact Center Licenses are available?
- A . 5
- B . 2
- C . 3
- D . 4
C
Explanation:
Reference: https://help.mypurecloud.com/faqs/what-defines-a-billable-concurrent-user-for-genesys-cloud-contact-center-services/
You just added 53 employees to Genesys Cloud. John Camper emailed you to say that everyone around him received an invitation email to Genesys Cloud, but he didn’t. You want John to be able to use the features and functions of Genesys Cloud.
What can you do to provide Jonn with his login credentials? (Choose two.)
- A . Resend the invite.
- B . Add John to Genesys Cloud again so that a new invitation will be generated.
- C . Submit a ticket to Genesys Cloud support.
- D . Reset John’s password and let him know the password to log in with.
- E . Tell John to be patient and wait for the email to arrive.
What are the operating systems available for Genesys Cloud mobile applications? (Choose two.)
- A . Blackberry OS
- B . IOS
- C . Windows 10 mobile
- D . EOS
- E . Android
BE
Explanation:
Reference: https://help.mypurecloud.com/articles/download-mobile-apps-2/