Genesys GCP-GC-IMP Genesys Cloud Certified Professional – Implementation Online Training
Genesys GCP-GC-IMP Online Training
The questions for GCP-GC-IMP were last updated at Apr 22,2024.
- Exam Code: GCP-GC-IMP
- Exam Name: Genesys Cloud Certified Professional - Implementation
- Certification Provider: Genesys
- Latest update: Apr 22,2024
Which license offers features for organizations that require multi-channel based support, including social media along with Workforce Management in their contact center?
- A . Genesys Cloud 1
- B . Genesys Cloud 2
- C . Genesys Cloud 3
- D . Genesys Cloud 4
Where can you find people in your organization and add external contacts to the organization?
- A . Documents
- B . Activity
- C . Directory
- D . Location
How many categories of routing are there in a Call Route under the Call Routing page?
- A . 5
- B . 4
- C . 3
- D . 2
Where do you add the list of IP or CIDR addresses allowed or denied access to an External or Phone Trunk?
- A . Availability
- B . SIP Access Control
- C . Outbound
- D . Calling
Choose the types of available Phone Trunks in Genesys Cloud. (Choose two.)
- A . Gateway
- B . SIP
- C . Outbound Proxy
- D . WebRTC
Where do you configure the Auto Invite setting to send email invites automatically when users are added?
- A . Admin > Account Settings > Organization Settings
- B . Admin > Account Settings > Organization
- C . Admin > Account Settings > Organization Settings > Settings
You want to have a video chat with Jill and Amelia in the Kayak Guides room. You have clicked on the Open video call icon to initiate the video chat.
What else must happen next for the video chat to work?
- A . Other participants must also click on the Open video call icon.
- B . All participants must click on the Join button in the video chat view.
- C . All participants, except the initiator, must click on the Join button in the chat view.
- D . Participants automatically placed in the video chat when clicking on the chat room.
You want each group to have a place where they can upload, organize, and share documents and files.
Which setting would you click to configure this behavior?
- A . Workspaces
- B . People
- C . Queues
- D . Groups
What is the maximum file size that a user can upload into Genesys Cloud Documents?
- A . 10 MB
- B . 100 MB
- C . 2 GB
- D . No Limit
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