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Which of the following troubleshooting steps should be performed FIRST after the ticket has been filed?
A user contacts the help desk in reference to a failing thumbprint scanner. The user states the scanner was functioning correctly yesterday. Which of the following troubleshooting steps should be performed FIRST after the ticket has been filed?A . Inquire about possible changes. B. File a damage report. C. Requisition...
Which of the following troubleshooting steps should be performed FIRST after the ticket has been filed?
A user contacts the help desk in reference to a failing thumbprint scanner. The user states the scanner was functioning correctly yesterday. Which of the following troubleshooting steps should be performed FIRST after the ticket has been filed?A . Inquire about possible changes. B. File a damage report. C. Requisition...
Which of the following tools would BEST meet this need?
An administrator is configuring a corporate-owned smartphone for a new manager. The company requires the ability to wipe the phone's data remotely in the event of loss or theft and the capability to approve applications installed on the phone. Which of the following tools would BEST meet this need?A ....
Which of the following should be upgraded FIRST?
An organization is looking to upgrade the processing ability for its computers. Most users report that whenever multiple applications are being utilized, the system's response time slows down drastically. When only one application is open, the response time is acceptable. Which of the following should be upgraded FIRST?A . SSD...
Which of the following BEST satisfies this requirement?
A desktop support technician is tasked with upgrading a laptop so that it has the fastest data access possible. Which of the following BEST satisfies this requirement?A . mSATASSD B. M.2NVMeSSD C. 2.5SATASSD D. 2.5SASHHDView AnswerAnswer: B Explanation: M.2 NVMe SSD provides the fastest data access possible for a laptop....
Which of the following is a valid use for PaaS?
Which of the following is a valid use for PaaS?A . Off-site backups B. An application development environment C. A virtual server installation and configuration model D. A web application for asset managementView AnswerAnswer: B Explanation: PaaS (Platform as a Service) is a cloud computing model in which a provider...
Which of the following steps should the technician take NEXT?
A help desk technician thinks a desktop PC has failed due to a defective power supply. Which of the following steps should the technician take NEXT?A . Inquire about environmental or infrastructure changes. B. Conduct external or internal research based on symptoms. C. Establish a plan of action to resolve...
Which of the following would be the best course of action for the technician to take NEXT?
A technician is upgrading a faulty motherboard that was ordered by an end user for an old, high-end desktop computer. However, the technician is unable to install the CPU into the socket. Upon closer inspection, the technician notices the pins on the CPU do not line up with the socket....
Which of the following should the technician check NEXT to resolve the issue?
A user reports that a printer is leaving streaks on printed pages. The paper type and the toner have been replaced. Which of the following should the technician check NEXT to resolve the issue?A . System board B. Paper tray C. Memory D. FuserView AnswerAnswer: D Explanation: This is because...
Which of the following is the MINIMUM cable category that could be used?
A company needs to support a 10Gbps throughput. Which of the following is the MINIMUM cable category that could be used?A . Cat 5 B. Cat 5e C. Cat 6 D. Cat 6aView AnswerAnswer: D Explanation: The minimum cable category that could be used to support a 10Gbps throughput is...
