Which of the following steps should a technician complete in order to MOST likely resolve this issue?

Several users who share a multifunction printer in an office have reported unintended, thin, vertical lines that cover the entire height of every page printed from the printer.

Which of the following steps should a technician complete in order to MOST likely resolve this issue?
A . Replace the printer paper with a new ream.
B. Clear the print spooler on each computer.
C. Reinstall the printer driver on each computer
D. Perform the drum-cleaning procedure.

View Answer

Answer: D

Explanation:

Thin, vertical lines on every printed page are usually caused by a dirty drum or toner cartridge. Performing the drum-cleaning procedure will likely resolve the issue. References: CompTIA A+ Certification Exam Guide, Ninth Edition, Chapter 18