Cisco 100-140 Cisco Certified Support Technician (CCST) IT Support Online Training
Cisco 100-140 Online Training
The questions for 100-140 were last updated at Oct 20,2025.
- Exam Code: 100-140
- Exam Name: Cisco Certified Support Technician (CCST) IT Support
- Certification Provider: Cisco
- Latest update: Oct 20,2025
A user is experiencing issues with the slow loading of files from a mapped OneDrive folder.
What would be an effective first step in troubleshooting this issue?
- A . Increase the user’s bandwidth by upgrading their internet plan
- B . Check if the files are set to "Always keep on this device" and adjust if necessary
- C . Convert all files to a different format that requires less space
- D . Reinstall the OneDrive application on the user’s device
When mapping a shared SMB drive for a team that needs access to real-time collaborative documents, what configuration should be prioritized to ensure optimal performance?
- A . Enable offline files for all accessing the SMB share
- B . Configure the SMB protocol to use the highest encryption level
- C . Optimize SMB caching settings on the server
- D . Restrict access to the SMB share based on user roles
An IT support technician is assisting a user who needs to map Google Drive as a network drive on their Windows 10 computer to facilitate easier file management and offline access.
What is the most effective way to achieve this?
- A . Use the built-in Windows "Map Network Drive" feature in File Explorer
- B . Install and configure Google Drive for desktop
- C . Create a new network location using the FTP protocol
- D . Directly modify Windows Registry to recognize Google Drive
During a TeamViewer session, how should a technician handle a situation where they need to access a user’s sensitive files to troubleshoot an issue?
- A . Proceed to access the files without informing the user to maintain the flow of the session
- B . Inform the user and request permission to access the specific files needed for troubleshooting
- C . Avoid accessing the files and attempt to solve the issue without direct file access
- D . Record the session without consent to document the necessity of accessing sensitive files
When configuring a new employee’s access in AWS IAM, what is a best practice for ensuring they only have the necessary permissions to fulfill their job responsibilities?
- A . Grant full administrative privileges to ensure no access barriers
- B . Use managed policies to assign permissions
- C . Assign permissions directly to individual user accounts
- D . Always use default IAM policies
What should be done immediately after concluding a remote support session via TeamViewer?
- A . Leave TeamViewer running on the user’s device for future access if needed
- B . Ensure that the session is completely terminated and that the user closes TeamViewer
- C . Schedule the next session using the same connection parameters to streamline future support
- D . Ask the user to uninstall TeamViewer to prevent unauthorized access
During a phone support call, a user aggressively insists on bypassing standard verification processes due to urgency.
What is the appropriate response for the help desk technician?
- A . Comply with the request to avoid conflict
- B . Politely refuse and adhere to established verification procedures
- C . Transfer the call to a supervisor without verification
- D . Ask security questions unrelated to the user verification process to confuse the caller
What is a key reason why help desk technicians are often targets of social engineering attacks?
- A . They have limited access to technical systems and data
- B . They are typically new employees with less experience
- C . They are trained to be helpful and may overlook security protocols
- D . They work in isolated environments without support
A user has extended their desktop across two monitors for better multitasking but finds that the mouse does not move smoothly between screens.
What is the most likely setting to adjust to resolve this issue?
- A . Swap the primary and secondary display roles
- B . Align the monitors correctly in the display settings
- C . Increase the screen resolution on the second monitor
- D . Decrease the refresh rate on the primary monitor
During a meeting, a user tries to project their laptop’s screen onto a conference room display but only the desktop background is visible on the external screen; no icons or applications are shown.
What should be done to correct this issue?
- A . Set the external display to duplicate the laptop screen
- B . Change the wallpaper on the external display
- C . Adjust the brightness settings on the external display
- D . Configure the external display as the primary monitor
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