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Which type of virtual routing allows calls among call centers to achieve improved Automatic Call Distribution (ACD) load-balance by comparing sites?A . Adjunct RoutingB . Network Call RedirectionC . Network Call TransferD . Look-Ahead InterflowView AnswerAnswer: D

A customer is waiting in queue, listening to music, and waiting for the call to be routed to an agent. Which mechanism controls what happens while the customer is waiting in the queue?A . Agent StationsB . VectorsC . SkillsD . Hunt GroupsView AnswerAnswer: B

Which form displays the total number of Automatic Call Distribution (ACD) agents that can be logged in simultaneously?A . System-Parameters SecurityB . Special System ParametersC . System-Parameters Customer-OptionsD . Feature-Related System ParametersView AnswerAnswer: C

Which two benefits to a Call Center does the Call Vectoring feature provide? (Choose two.)A . the customized handling of incoming calls via programmed commandsB . the ability for supervisors to monitor an agent’s Automatic Call Distribution (ACD) callsC . the ability for an agent to answer multiple Automatic Call...