Which type of intrinsic uses CLID data to determine routing?

Refer to the exhibit. The logic block in the exhibit references a CLID intrinsic vip_customers_gv. Which type of intrinsic uses CLID data to determine routing?A . CallB . SkillsetC . TimeD . TrafficView AnswerAnswer: C

January 12, 2021 No Comments READ MORE +

Which three tasks can you perform from the Avaya Agent Browser? (Choose three.)

Which three tasks can you perform from the Avaya Agent Browser? (Choose three.)A . Enter After Call Work CodesB . Call CustomerC . Call SupervisorD . Enter Activity CodesE . Enter Call NotesView AnswerAnswer: A,D,E

January 11, 2021 No Comments READ MORE +

Which view provides a snapshot of the latest and most up-to-date data from the AACC?

A customer with Avaya Aura® Contact Center (AACC) launches Orchestration Designer (OD) and the OD displays four views. Which view provides a snapshot of the latest and most up-to-date data from the AACC?A . the Contact Center Manager Administration ViewB . the Synchronization ViewC . the Contact Center ViewD ....

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Which category of intrinsic is the 'QUEUED COUNT" intrinsic?

A customer with Avaya Aura® Contact Center (AACC) wants to create a script using intrinsics. The script will be screened using the 'QUEUED COUNT’ intrinsic. Which category of intrinsic is the 'QUEUED COUNT" intrinsic?A . TrafficB . TimeC . CallD . SkillsetView AnswerAnswer: A

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What is the proper script syntax to accomplish this requirement?

If the call is not queued and the skillset is in service. It must be re-queued. What is the proper script syntax to accomplish this requirement?A . Section wait_loop IF NOT QUEUED THEN IF OUT OF SERVICE SKILLSET automotive THEN GIVE RAN out_of_service_ran_gv DISCONNECT END IF END IF GIVE RAN...

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This block can be given a unique name Lo identify it on the flow-Under which tab on the Queue block would the name of the block be assigned?

A customer with Avaya Aura® Contact Center (AACC) is creating an application flow using a Queue block. This block can be given a unique name Lo identify it on the flow-Under which tab on the Queue block would the name of the block be assigned?A . TransitionB . SetupC ....

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Which task can be performed from this view?

A customer with Avaya Aura® Contact Center (AACC) has opened the Skillset View in the Contact Center Management component. Which task can be performed from this view?A . Create a new skillsets.B . Delete a supervisor.C . Add a skillset to a script.D . Schedule an Agent to Skillset assignment.View...

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What is an example of a fixed data field?

A supervisor with Avaya Aura® Contact Center (AACC) would like to create a custom Application Display. The data fields available fall into three categories: cumulative, fixed, and instantaneous. What is an example of a fixed data field?A . Service Level ThresholdB . Average Answered DelayC . Application NameD . Calls...

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Which section of script would accomplish this scenario?

A customer with Avaya Aura® Contact Center (AACC) wants callers, who are waiting to be answered by an agent, to hear a series of three different recorded announcements while they are waiting in the queue. If the customer is still on hold after hearing all three messages, the series of...

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Which type of intrinsic uses CLID data to determine routing?

Refer to the exhibit. The logic block in the exhibit references a CLID intrinsic vip_customers_gv. Which type of intrinsic uses CLID data to determine routing?A . CallB . SkillsetC . TimeD . TrafficView AnswerAnswer: C

January 5, 2021 No Comments READ MORE +