Refer to the exhibit.
The logic block in the exhibit references a CLID intrinsic vip_customers_gv.
Which type of intrinsic uses CLID data to determine routing?
A . Call
B . Skillset
C . Time
D . Traffic
Answer: C
Which three tasks can you perform from the Avaya Agent Browser? (Choose three.)
Which three tasks can you perform from the Avaya Agent Browser? (Choose three.)
A . Enter After Call Work Codes
B . Call Customer
C . Call Supervisor
D . Enter Activity Codes
E . Enter Call Notes
Answer: A,D,E
Which view provides a snapshot of the latest and most up-to-date data from the AACC?
A customer with Avaya Aura® Contact Center (AACC) launches Orchestration Designer (OD) and the OD displays four views.
Which view provides a snapshot of the latest and most up-to-date data from the AACC?
A . the Contact Center Manager Administration View
B . the Synchronization View
C . the Contact Center View
D . the Local View
Answer: C
Which category of intrinsic is the ‘QUEUED COUNT" intrinsic?
A customer with Avaya Aura® Contact Center (AACC) wants to create a script using intrinsics. The script will be screened using the ‘QUEUED COUNT’ intrinsic.
Which category of intrinsic is the ‘QUEUED COUNT" intrinsic?
A . Traffic
B . Time
C . Call
D . Skillset
Answer: A
What is the proper script syntax to accomplish this requirement?
If the call is not queued and the skillset is in service. It must be re-queued.
What is the proper script syntax to accomplish this requirement?
A . Section wait_loop
IF NOT QUEUED THEN
IF OUT OF SERVICE SKILLSET automotive THEN
GIVE RAN out_of_service_ran_gv
DISCONNECT
END IF
END IF
GIVE RAN agts_stlll_busy_ran_gv
WAIT 30
EXECTUTE wait_loop
B . Section wait_loop
IF NOT QUEUED THEN
IF NOT OUT OF SERVICE automotive THEN
QUEUE TO SKILLSET automotive
WAIT 2
ELSE
GIVE RAN out_of_service_ran_gv
DISCONNECT
END IF
END IF
GIVE RAN agts_still_bu5y_ran_gv
WAIT 30
EXECTUTE wait_loop
C . Section wait_loop
IF QUEUED AND IF OUT OF SERVICE automotive THEN
GIVE RAN out_of_service_ran_gv
DISCONNECT
END IF
END IF
GIVE RAN agts_still_busy_ran_gv
WAIT 30
EXECTUTE wait_loop
D . Section wait_loop
IF NOT QUEUED AND IF NOT OUT OF SERVICE SKILLSET automotive THEN
GIVE RAN out_of_service_ran_gv
DISCONNECT
END IF
END IF
GIVE RAN agts_still_ran_gv
WAIT 30
EXECUE walt_loop
Answer: B
This block can be given a unique name Lo identify it on the flow-Under which tab on the Queue block would the name of the block be assigned?
A customer with Avaya Aura® Contact Center (AACC) is creating an application flow using a Queue block.
This block can be given a unique name Lo identify it on the flow-Under which tab on the Queue block would the name of the block be assigned?
A . Transition
B . Setup
C . Processing
D . Queue
Answer: B
Which task can be performed from this view?
A customer with Avaya Aura® Contact Center (AACC) has opened the Skillset View in the Contact Center Management component.
Which task can be performed from this view?
A . Create a new skillsets.
B . Delete a supervisor.
C . Add a skillset to a script.
D . Schedule an Agent to Skillset assignment.
Answer: A
What is an example of a fixed data field?
A supervisor with Avaya Aura® Contact Center (AACC) would like to create a custom Application Display. The data fields available fall into three categories: cumulative, fixed, and instantaneous.
What is an example of a fixed data field?
A . Service Level Threshold
B . Average Answered Delay
C . Application Name
D . Calls Waiting
Answer: B
Which section of script would accomplish this scenario?
A customer with Avaya Aura® Contact Center (AACC) wants callers, who are waiting to be answered by an agent, to hear a series of three different recorded announcements while they are waiting in the queue.
If the customer is still on hold after hearing all three messages, the series of three messages should continue to be repeated until the caller is presented to an agent.
Which section of script would accomplish this scenario?
A . ASSIGN 1 TO loop_counter_cv
SECTION wait_loop
WHERE loop_counter_cv EQUALS
VALUE 1: GIVE RAN 15
VALUE 2: GIVE RAN 16
VALUE 3: GIVE RAN 17
DEFAULT:
END WHERE
ASSIGN loop_counter_cv + 1 TO loop_counter_cv
WAIT 30
EXECUTE wait_loop
B . ASSIGN 1 TO loop_counter_cv
SECTION wait_loop
WHERE loop_counter_cv EQUALS
VALUE 1: GIVE RAN 15
VALUE 2: GIVE RAN 16
VALUE 3: GIVE RAN 17
Question No : 11
DEFAULT: ASSIGN 0 TO loop_counter_cv
END WHERE
ASSIGN loop_counter_cv + 1 TO loop_counter_cv
WAIT 30
EXECUTE wait_loop
C . ASSIGN 1 TO loop_counter_cv
SECTION wait_loop
WHERE loop_counter_cv EQUALS
VALUE 1: GIVE RAN 15
VALUE 2: GIVE RAN 16
VALUE 3: GIVE RAN 17
DEFAULT: ASSIGN loop_counter_cv + 1 TO loop_counter_cv
END WHERE
WAIT 30
EXECUTE wait_loop
D . SECTION wait_loop
ASSIGN 1 TO loop_counter_cv
WHERE loop_counter_cv EQUALS
VALUE 1: GIVE RAN 15
VALUE 2: GIVE RAN 16
VALUE 3: GIVE RAN 17
DEFAULT: ASSIGN loop_counter_cv + 1 TO loop_counter_cv
END WHERE
WAIT 30
EXECUTE wait_loop
Answer: D
Which type of intrinsic uses CLID data to determine routing?
Refer to the exhibit.
The logic block in the exhibit references a CLID intrinsic vip_customers_gv.
Which type of intrinsic uses CLID data to determine routing?
A . Call
B . Skillset
C . Time
D . Traffic
Answer: C