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When using a host block within a call flow, to what does the Provider ID value refer?
When using a host block within a call flow, to what does the Provider ID value refer?A . This is the HDX Connection Provider ID set within the database integration wizard.B . This is the SQL Statement ID set within the database integration wizard.C . This is the license identifier...
Which statement correctly describes how the Route Number field is used?
Refer to the exhibit. The data in the exhibit are found in the Route Definition window under the Configuration component of Avaya Aura® Contact Center (AACC) for a SIP-based Contact Center with an Avaya Aura® Media Server. Which statement correctly describes how the Route Number field is used?A . The...
Which type of intrinsic uses CLID data to determine routing?
Refer to the exhibit. The logic block in the exhibit references a CLID intrinsic vip_customers_gv. Which type of intrinsic uses CLID data to determine routing?A . CallB . SkillsetC . TimeD . TrafficView AnswerAnswer: C
How would the customer assign the agents to the skillset?
A customer with Avaya Aura® Contact Center (AACC) wants to assign five agents to a new skill set in the most efficient way possible. How would the customer assign the agents to the skillset?A . Select all five agents from the Agents Details window, then drag and drop them to...
Which statement describes what will happen to a caller encountering this section of script?
A customer with on Avaya Aura Contact Center Is using the IF THEN ELSE END IF expression in the script. Given the following section of script: IF DNIS = SOOO THEN QUEUE TO SKILLSET customer_service WAIT 2 ELSF QUEUE TO SKILLSET general_lnfo WAIT 2 END IF QUEUE TO SKILLSET backup_sklllset...
Which Real-Time Display would accomplish this?
A customer with Avaya Aura® Contact Center (AACC) requires a real-time report that will show up to 15 minutes of real time data on the screen, allowing the supervisor to identify trends as they emerge. Which Real-Time Display would accomplish this?A . Time Line DisplayB . Interval to Date DisplayC...
Which type of intrinsic uses CLID data to determine routing?
Refer to the exhibit. The logic block in the exhibit references a CLID intrinsic vip_customers_gv. Which type of intrinsic uses CLID data to determine routing?A . CallB . SkillsetC . TimeD . TrafficView AnswerAnswer: C
Which block is used to implement emergencies using locked variables and locked assignment commands?
A customer with an Avaya Aura® Contact Center (AACC) would like to implement emergency routing in a flow application using the Locked Variable and Locked Assignment commands. Which block is used to implement emergencies using locked variables and locked assignment commands?A . Queue BlockB . Logic BlockC . Treatment BlockD...
