Avaya 78201X Avaya IP Office Platform Support Certified Exam Online Training

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1. Which method can be used to upgrade the voice prompts on the Embedded Voicemail?

Embedded File Management in the Manager Application

External File Management in the System Status Application

Voice Wizard in the Manager Application

Embedded Monitoring Management

2. Which two licenses are required for Avaya Communicator? (Choose two.)

Power User

Basic User

Receptionist

Remote Worker

Office Worker

3. Time profiles can be used to automate a customer out-of hours setting. It is also possible to override these times manually to either deactivate or activate the time profile.

What would you need to create to allow customer control of the time profile?

Directory Number

Hunt Group

Short Code

Time Profile

4. Which application can be used to show the configuration size of the system?

Web LM Application

Web Manager Application

System Status Application

Manager Application

5. To create and make changes to all aspects of the system, which mode in Manager do you select?

Installation Mode

Simplified View

Basic Edition

Configuration Mode

6. When a voicemail message is left for a user, where are the voice files held if the customer is using Embedded Voicemail?

on the User PC

on the SD card

on the voicemail server

on the UCM

7. A customer reports that when they receive a call over analog trunks, it takes 5 seconds to ring on the target.

What is causing this problem?

The system Locale is not configured properly.

The high level is set on Incoming Call Route.

The ring delay on the system telephony settings is not configured.

The IP Office is not receiving the ICLID from PST

8. Which default short code is used to toggle the modem function on the analog trunk card?

*9000*

#9000*

*9000#

#9000#

9. Which two methods are voicemails to email with the Voicemail Pro? (Choose two.)

Outlook

MAPI

SNMP

SMTP

TAPI

10. A user at a remote IP Office site calls in to discuss a voicemail issue. You launch the Manager program to see your multi-site IP Office network, but only your local IP Office appears.

What is causing this problem?

The Unit/Broadcast address is 255.255.255.255.

No SCN users are available.

The remotes are doing a reboot.

Your login is not correct.

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11. A customer with Server Edition has the capacity to register five consoles simultaneously,

and wants to increase it to seven.

Which action is needed to complete this increase?

Add a Preferred license.

Upgrade to Select Mode.

Add five receptionist licenses.

Upgrade to the latest software version.

12. Which two statements describe what is required to set up a Small Community Network (SCN) consisting of four IP500v2 control units? (Choose two.)

The extension, user, and group numbering on each system must be unique.

The user and group names on each system must be unique.

Combo Cards are required in all systems.

The underlying network must be configured as a flat layer 2 subnet.

The total number of users within the Small Community Network must not exceed 250.

13. When you first login in to the IP Office Security Setting using the Manager Application, the user named is “security”.

What is the default password?

security

administrator

password

securitypwd

14. A company with 500 users has a single IP Office Server Edition providing telephony, presence and Instant Messaging, UMS, Conferencing, and Mobility support. They are buying a remote company with 400 users. They want to support all the IP Office features for everyone.

To maintain Avaya support, what must be added to their server Edition?

PRI licenses

Advanced Edition

Application Server

IP Office 500 V2

15. A customer has asked you to create a Hunt Group for the main incoming number. The Group has four members and is to be set to longest wait. The user’s extension should ring for 10 seconds before trying the next available person.

Which timer do you set with the parameter of 10 seconds?

No answer time for the Hunt group

No answer time for the User

Fall-back timer

The Hunt Group overflow timer

16. A customer is reporting that since they last rebooted the IP Office, some of their users are not receiving calls as they did before.

Which two tools can you use to check who last made any changes to the system? (Choose two.)

Web-Manager

Monitor

Manager

System Status Application

17. You have just plugged in a new IP500 V2, and you look at its Dashboard display to see the new device. No telephones are plugged into the unit.

Why are two ports in one of the modules green?

There is a Combo Card in the chassis.

The operating system is up, and someone is administering the system.

The device has power and passed self-test.

LAN1 and LAN2 are disconnected.

18. By which method are alarm notifications sent to an IP Office support engineer?

SSA

SMTP

TFTP

System Monitor

19. A user is testing a mobile telephone in a new deployment of Avaya Communicator. Calls can be made, but the Presence and Instant Messaging features do not work.

Which statement describes why the user cannot make the new features work?

The user does not have the correct profile configured.

The new Codecs are not supported.

The user is not configured as an agent.

The IP Office is only an Essential Edition.

20. You have changed the default port numbers for UDP, TCP and TLS in the IP Office to support a SIP Remote worker.

Which two other items need to be changed? (Choose two.)

User permissions

Internet Router/Firewall

Manager PC

Network topology

Client device.

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21. A remote worker with an Avaya SIP Client visits their office headquarters where the IP Office and one-X® Portal are located.

Which two technologies enable the worker to re-register locally? (Choose two.)

Port forwarding

Split DNS

Network Access

XMPP

Border controller

22. What do Distributed Voicemail Pro and the Central Voicemail Pro use to communicate?

SCN

SIP

PRI

RIPv2

23. A law enforcement organization wants full-time automated authenticated recordings of speech from people calling an anonymous tip line. They include the "Tip Line" as a selection in their auto attendant.

When setting up Avaya Contact Recorder to do this, which two steps are needed? (Choose two.)

Create a user for the Tip Line calls.

Configure a Tip Line folder in the Voicemail Pro drive.

Select the time profile for Recording.

Create a short code to start and stop recording.

Set the recording destination to VRL

24. In which folder on the system SD card would you place the firmware files (.bin) for an IP telephone?

/backup

/primary

/dynamic

/lvmail

/temp

25. There is a recommended order to powering up the IP Office 500 V2: first up the expansion modules before powering up the control unit.

Why is this?

It is easier to start with the expansion unit at the top and then work your way down.

All expansion units need to be powered for the control unit to discover them.

The expansion units may not always see the control unit if powered up last.

The expansion units take longer to power up.

26. Which application will allow a system administrator to see historical events and alarms on a trunk in the IP Office?

System Status Application

Historical Reporting Application

Advanced Summary Reporter

Call Detail Reporter

27. Which application is used to access the IP Office Security Settings?

Web Manager Application

System Status Application

Monitor Application

Manager Application

28. Which tool can be used after the ignition process to help configure the System, Users, Group and Lines, in a step by step manner, for both IP500 V2 and Server Edition?

Management Tool

Configuration Tools

Configuration Wizard

Management Wizard

29. How can you find the IP address of an IP extension?

Use ARP from your P

Use the Extension Summary in SS

Look on the label on the underside of all IP Phones.

Use Monitor to reset the telephone, and watch it get a new DHCP address.

30. A customer has UMS enabled on their VoiceMail Pro server. They want to use Microsoft Outlook to retrieve voicemail messages, and are not using Microsoft Exchange as the message store.

Which protocol must be configured in Microsoft Outlook to access their messages?

POP3

MAP

HTTP

MAPI

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31. Calls into the IP500 V2 are not ringing to the expected user.

Which statement describes how the call routing is validated?

Use the System Status Application (SSA) to see what user the call is ringing to.

Use Customer Call Status (CCS) to see what user the call is ringing to.

Capture a System Monitor trace and escalate to Avaya for an answer.

Wait until the system is idle and place test calls so you can hear which telephone is ringing.

32. Which two are required for IP Office to support a SIP IP hard telephone? (Choose two.)

user profiles set to Virtual

advanced System license

endpoint license

user profile set to Teleworker

user and SIP extension in IP Office

33. Which method will avoid corruption of the data on the SD card when removing the SD card from the IP Office?

Dial the shutdown short code to shut down the card before removing the SD card.

Use the Manager application to shut down the card before removing the SD card.

Use System Monitor to shut down the card before removing the SD card.

Pull out the card. Special shutdown is not required.

34. Using the Upgrade Wizard, which Password is required when upgrading the IP Office 500 V2?

Manager password

Security password

System password

Administration password

35. Which three statements are requirements for the installation of IP Office Server Edition on an Avaya supplied server? (Choose three.)

Enable Java within the browser.

Edit the password and configure the customer network settings.

Set the Ignition process to Server mode.

Install it from the USB shipped with the server, or from the install image on the DV

Use the Initial Configuration Utility to set up detailed Midmarket Server operation.

36. A customer has a requirement to prevent certain users from dialing out after 5 PM; they can only dial the emergency number and internal extensions.

Which two programming options can you use to achieve this? (Choose two.)

Time Profiles

Source Number

Account Codes

User Rights

System short Codes

37. On an IP 500 control unit that has 12 DS30 modules configured, what is the maximum number ISDN/PRI trunks that can be configured?

38. If ContactStore is not running on the same server as Voicemail Pro, a registry key must be set in the ContactStore server.

What does the registry key do?

It stores the ContactStore License in the server running ContactStore.

It registers ContactStore with IP Office.

It tells ContactStore the location of the folder shared with Voicemail Pro.

It provides read/write access to browser users.

39. With a combo card in an IP500 V2, which two types of Trunk cards can also be present in the control unit? (Choose two.)

BRI

E&M

SIP

PRI

Analog

40. A customer has two main receptionists using SoftConsole; however, when they are on a break or at lunch, there are four back office workers that can open the SoftConsole on their PC to take calls to cover these periods.

How many licenses are required for this to work?

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41. Refer to the exhibit.

You have configured enough SIP channels to carry the expected communications load, but users are reporting that sometimes they cannot call out and callers cannot get through.

Based on the information in the exhibit, what is causing the problem?

The system is ignoring refresh messages.

The caller ID is not passed by some carriers.

The calls are being referred incorrectly.

The timer should be set to 2 minutes.

42. When planning for a Small Community Network (SCN), which two are required? (Choose two.)

PRI service

Preferred Edition

IP Routes

VCMs

248

43. A customer wants to hear a secondary dial-tone when making outgoing calls.

Where is this function enabled?

User Telephony

Short Code

ARS table

System Telephony

44. The IP Office can monitor the QoS between Avaya IP Phones and from IP Phone to IP Office.

Which two actions must you complete to see QoS results? (Choose two.)

“Enable Metric” must be selected in the Line form.

“Enable RTCP Monitoring” must be checked.

Use DebugView to see latency, jitter and delay.

Trace lines or extensions in SS

Enable force authentication on IP telephones.

45. What does "IMAP support" mean in the IP Office UMS service?

A user can see/listen to voicemail messages via Web browser.

A user can receive voicemail messages only using MS Outlook.

All messages are forwarded to a user e-mail account and deleted on their telephone.

A user can receive voicemail messages to their Outlook, Outlook Express and/or Lotus Notes programs running on their P

A new message is sent to a user e-mail account. The user can listen to it by dialing their telephone number.

46. A customer has a Windows Voicemail Pro server. When calls come into the customer’s system, if the telephone number of the caller is in the customer’s records, the customer wants those calls to be routed to a specific user.

Which voicemail action type is needed to configure this?

Database Action

Miscellaneous Action

Configuration Action

Condition Action

47. A customer has the UCMv2 installed in their IP Office 500 V2. They are using one-X Portal for 25 of their users.

In this scenario, what is the maximum voicemail ports supported on the Voicemail Pro?

48. What does checking STARTTLS field on the SMTP form do?

It disables SMTP Server authentication.

It enables SMTP Server authentication.

It triggers the Time to Live Sequence in secure sockets.

It enables TLS/SSL encryption.

49. Before attempting to connect an IP Office to a one-X® Portal server, what must be checked?

Time Profiles

Hunt Group Settings

User Rights

Security Settings

50. By adding a 4-port expansion card to the IP Office 500 V2, how many expansion units can the IP Office support in total?

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