Avaya 33820X Avaya Aura Call Center Elite & Elite Multichannel Solution Design Exam Online Training
Avaya 33820X Online Training
The questions for 33820X were last updated at Apr 25,2024.
- Exam Code: 33820X
- Exam Name: Avaya Aura Call Center Elite & Elite Multichannel Solution Design Exam
- Certification Provider: Avaya
- Latest update: Apr 25,2024
A customer wants to avoid large upfront capital expenses for software licenses with capacities that may or may not be needed.
Which Avaya OneCloud™ ReadyNow offer is the foundation of a rate card model that includes hardware, software usage, installation, operation, and maintenance as a monthly recurring charge?
- A . Virtual Private Clouds
- B . Ready Now Solutions
- C . Contact Center Bundles
- D . Proof of Concept
A Contact Center manager wants an application solution that will identify and determine the caller’s intent through simple customer conversations using speech and self-service. They also want to serve themselves and eliminate geographic boundaries through true enterprise routing.
Which application solution will meet their requirements?
- A . Avaya Proactive Outreach Manager
- B . Avaya IX™ Workforce Engagement
- C . Avaya Intelligent Customer Routing
- D . Avaya Call Management System
Refer to the exhibit.
Based on the following features and functions:
• Able to choose the best agent available to handle an outbound contact
• Supports behavior-based past and predicted future behavior for customers and agents
• Supports data trending to determine patterns which is refreshed daily
• POM queries It at that moment In time when It decides on the agent handling a given call
Which application would you place in the blue box?
- A . Avaya Intelligent Customer Routing
- B . Workspaces for Elite with POM Integration
- C . Best Service Routing
- D . Afiniti Enterprise Behavioral Pairing
Avaya IX™ Orchestration is a graphical development tool for creating applications that run on which three Avaya systems? (Choose three.)
- A . Avaya Aura® Communication Manager
- B . Avaya Aura® Contact Center
- C . Avaya Experience Portal
- D . Avaya Contact Center Select
- E . Voice Portal
A customer wants to use the Avaya Aura® Media Server (AAMS) because of its advanced multimedia processing features.
Which three statements are true for the AAMS? (Choose three.)
- A . AAMS provides Communication Manager IP audio functionality.
- B . Pricing is differentiated, so customer will buy AAMS-enabled features unique to each adopter.
- C . AAMS is shareable between different adopters.
- D . AAMS provides virtualization, high channel density and no playback announcement limits.
- E . Experience Portal will use the AAMS as a media resource.
The Avaya Experience Portal (AEP) is licensed and offered on a per port basis.
Which three statements are true for the AEP? (Choose three.)
- A . The MRCP connection is free of charge when speech is purchased through Avaya otherwise the customer pays to enable ASR/TTS capabilities.
- B . In AEP 7.2.x, full ports cannot be bundled with speech.
- C . The Media Resource Control Protocol connection is licensed per port and includes ASR and TTS.
- D . In AEP 7.2.x, full ports may be bundled with speech.
- E . The Media Resource Control Protocol connection is licensed per port, and separately for
ASR and TTS.
Application Enablement Services (AES) protocols such as TSAPI, JTAPI, and DMCC, no longer need to be purchased separately with which licensing option?
- A . Enablement Licensing (EL)
- B . Application Specific Licensing (ASL)
- C . Standard License (SL)
- D . Advanced License (AL)
A customer requires a backup AEP system maintained in a different geographical location, where a manual process will move the licenses from the primary to the backup site.
Which disaster recovery solution would you recommend to this customer using Enterprise Wide Licensing?
- A . Primary-Secondary
- B . Active-Active
- C . Active-Passive
- D . Primary-Backup
A client wants a solution to view live, real-time information, and see the immediate results of their adjustments.
From a migration standpoint, in addition to Avaya Aura® Call Center Elite, which additional application will preserve the customer investment?
- A . Avaya IX™ Workforce Engagement
- B . Avaya Intelligent Customer Routing
- C . Avaya Call Management System
- D . Avaya Aura® Elite Multichannel
Avaya Common Servers supported for new orders for Virtual Appliance Deployments of Avaya Aura® 8.1.x applications will be shipped with Dell Gen 10 servers using Intel Skylake processors. There are three (ASP 110, 120 and 130) variants of this Avaya Solutions Platform (ASP) that differ only in the way the software is loaded on the server, because the underlying hardware is the same.
Which two statements are true for the ASP 130? (Choose two.)
- A . Standard VMware version (non-customized) is used.
- B . Avaya provides tools to install/upgrade the VMware hypervisor.
- C . Apps are installed, and host managed using vSphere web client or customer-provided vCenter server.
- D . Remote upgrade of servers is supported, and site visit is not required.
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