Avaya 37820X Avaya Midsize Solution Design Exam Online Training

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1. Your customer has standardized on Chrome as their browser, and they want to use WebRTC to access their IP Office'".

Which two soft clients would you recommend? (Choose two.)

Avaya IX™ Workplace Web Client

IP Office Web Client

Avaya Communicator for Web

Avaya one-X® Mobile Preferred

2. You are speaking with a customer who has a large multi-site enterprise, and limited IT staff to support a new communications system. They like the idea of housing the primary call control in a reliable data center, but do not have such an environment. In their business today. Local survivability is critical as reliable communications is a core function of their business.

Based on these factors, which IP Office™ deployment model would meet the customer requirements?

Private Cloud

Public Cloud

Hybrid Cloud

On-Premise

3. What is one of the features of the Avaya Vantage™ K165 that makes it different than the Avaya Vantage K175?

It has visible mechanical buttons.

It has a smaller touch screen.

It does not Include a camera.

It is not an all glass device.

4. With the Basic level of account In Avaya Spaces, which statement about what users can do is true?

They can have direct online video calling but no video conferences.

They can host online video conferences with a maximum of 5 participants.

They can host online video conferences with a maximum of 15 participants.

They can host online voice conferences with a maximum of 15 participants.

5. Refer to the Scenario: H&H Ticket.

H&H Ticket has a single administrator for all their locations. They heard about the User self-administration portal and want to know more about It to determine If this might reduce the number of administration requests they receive.

In addition to the voicemail and profile management, which two additional Items would you tell the customer that users can program themselves? (Choose two.)

Button programming

Modify their personal directory.

Create personal short codes.

Correct their personal entry in the system directory.

6. Web Traveling.com is using Outlook with an Exchange server. You have proposed that the customer use the Outlook plug-In.

What does this plug-In do for the users at Web Travellng.com?

It adds Avaya IX Workplace Client functionality to the Outlook window.

It adds Outlook access to the Avaya IX Workplace Client for IP Office.

it adds Outlook access to the one-X® Portal desktop.

it adds a subset of one-X® Portal functionality to the Outlook window.

7. Refer to the Scenario:

Bittersweet Coffee Company (BCC).

Your initial bid response has been designed to meet only the customer's stated needs from the RFP.

Which feature brings added value to your solution without incurring any additional cost to the customer?

On demand call recording and reporting for any user

HTML based call accounting reports

Meet-me audio conferencing

Centralized management of wired network switches

8. Your customer wants to create wallboards.

In addition to the Basic Avaya Call Reporting license, what is required to provide wallboard templates?

Realtime

Voice Recording Library

Custom reports

Agent Dashboards

9. You have completed your design for a customer who needs two analog lines for fax, reusing 50 digital telephones from their old system, 425 IP telephones (200 from their old system and 225 new), and 50 new SIP mobile users.

Based on this configuration of endpoints and users, which ports are required?

Two analog ports and 50 digital ports In a IP Office 500 V2 gateway and an IP Office server, 225 customer provided PoE ports In a Layer 2 switch

Two analog ports and 50 digital ports in a IP Office 500 V2, 475 customer provided PoE ports In a Layer 2 switch

Two analog ports and 50 digital ports In a IP Office 500 V2 gateway and an IP Office server, 425 customer provided PoE ports in a Layer 2 switch

Four analog ports and 50 digital ports In a IP Office 500 V2, 425 customer provided PoE ports In a Layer 2 switch

10. For Avaya Equinox® Meetings Online, In addition to capacity differences, which feature Is only offered in the Pro VMR?

Video room systems as participants

Web browser connectivity

Live broadcast for 750 viewers

Recording and playback

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11. With Avaya Spaces, which statement is true about the what users can do?

Guest level users can only text chat other users.

All levels of users can text chat and video call.

Only Member level users and above can video call.

Only the Owner/Admin level users can video call.

12. Refer to the Scenario: IT-FAC.

To keep the WIFI separate from the mobility offer, you have decided to address the mobility functionality by providing ten 3700 series Digital Enhanced Cordless Telecommunications (DECT) telephones for the staff working around the amusement center and one-X® Mobile Preferred for the six executives.

Based on the above information, what Is the impact of using DECT telephones and one-X® Mobile Preferred on the user licensing?

16 additional Mobile user licenses

16 additional Office user licenses

Six additional Power user licenses

No additional user licenses

13. Current trends in the midsize segment can be grouped into four areas: IT (Information Technology), collaboration and engagement, workforce, and cloud communications.

In the area of cloud communications, which characteristic is associated with midsize businesses?

They decrease solution complexity by reducing features.

They will gain greater flexibility.

They can shift to cloud storage for data and Information.

They Improve and extend the mobile infrastructure.

14. A customer wants the helpful tool that Is available to create marketing surveys In Avaya Contact Center Select (ACCS).

Which component Is used to create surveys In ACCS?

Outbound Campaign Management Tool

Proactive Outreach Manager

Communication Control Toolkit

Orchestration Designer

15. Refer to the Scenario: IT-FAC.

You are proposing that the customer migrate to SIP trunks and install an Session Border Controller for Enterprise (SBCE). Another Sales Engineer asks you why terminating SIP trunks directly on the IP Office™ and using the built-in firewall is not a best practice.

What is the reason for using the SBCE to terminate SIP trunks?

It provides NAT Traversal not available with direct termination.

It stops attacks and hacks before entering the private network.

It provides VPNIess remote worker functionality for 1600 endpoints.

It allows registration and authentication to be done in the core of the network.

16. A customer is considering replacing their Digital Enhanced Cordless Telecommunications (DECT) network with WIFI. They ask you which type of network is better.

Which benefit would you tell them?

WIFI has less up-front costs with BYOD; since there are no endpoints to purchase.

WiFi provides voice and data access for users.

DECT Is voice only and the chance of hacking Is minimal,

DECT supports longer distances than Wi-Fi.

17. Which two routed contact types are supported In Avaya Contact Center Select (ACCS)? (Choose two.)

Predictive Outbound

MMS Text Messages

Web Chat

Scanned Documents

18. What is the Vantage™ Voice Assistant?

An optional licensed feature for any Vantage device

A Vantage application from the Apple app store

A Vantage application for the K155

A Vantage application from the Google Play store

19. The Avaya Vantage"" K155 device has a telephony form factor.

What does it mean to have a telephony form factor?

It does not Include a camera.

It does not have a touch screen.

It includes traditional dial pad.

It must use a corded handset.

20. One of the features of IP Office Server Edition and IP Office Select is Lightweight Directory Access Protocol (LDAP) user synchronization.

To support on-going administration, this feature can be used to In addition to Name, Full Name, and extension, what other field can be synchronized?

Email address

Address

Job function

Organization or group

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