Avaya 74970X Avaya Oceana™ Solution Support Exam Online Training
Avaya 74970X Online Training
The questions for 74970X were last updated at Apr 23,2024.
- Exam Code: 74970X
- Exam Name: Avaya Oceana™ Solution Support Exam
- Certification Provider: Avaya
- Latest update: Apr 23,2024
When describing the Avaya Oceana Monitor, which cluster will have a monitoring snap-in installed that will create a web socket subscription service to feed statistics?
- A . Each cluster
- B . Common Component cluster
- C . UAC cluster
- D . OCP cluster
Which statement correctly describes the Avaya Oceana Monitor?
- A . It provides a single location to view the status of Cluster1 components.
- B . It provides a single location to view the status of each supported Oceana component.
- C . It provides a single location to view the status of the UAC Oceana component.
- D . It provides a single location to view the status of the UCM Oceana component.
After the new implementation has been performed by the Avaya Business Partner, a customer is trying to login to their Agents Workspaces.
While the agent is trying to login, the engineer finds the following error messages:
2018-04-19 06:04:45,386 [WebContainer : 4] AuthorizationService ERROR C AuthorizationService-3.4.0.0.340003 C Caught exception while authenticating with data source: HR-LAB
javax.naming.CommunicationException: 135.35.67.19:636 [Root exception is java.net.ConnectException: Connection timed out]at
com.avaya.zephyr.services.production.AuthorizationService.ldap.LdapDAOClientImpl.handleAuthenticationSystemException(LdapDAOClientImpl.java:116)
Which Avaya Oceana® snap-in log file contains these log messages?
- A . cd /var/log/Avaya/dcm/pu/UnifiedAgentController and tail Cf ua Cucm-pu-1.log
- B . cd /var/log/Avaya/dcm/pu/AuthorizationService/ and tail Cf AuthorizationService.log
- C . cd /var/log/Avaya/dcm/pu/UnifiedAgentController and tail Cf ua-bpm-pu-1.log
- D . cd /var/log/Avaya/services/AuthorizationService/ and tail Cf AuthorizationService.log
A customer is unable to login to Agent Workspaces, and the administrator finds the following error messages in the log files.
2018-04-19 06:04:45,386 [WebContainer : 4] AuthorizationService ERROR C AuthorizationService-3.4.0.0.340003 C Caught exception while authenticating with data source: HR-LAB
javax.naming.CommunicationException: 135.35.67.19:636 [Root exception is java.net.ConnectException: Connection timed out]at com.avaya.zephyr.services.production.AuthorizationService.ldap.LdapDAOClientImpl.handleAuthenticationSystemException(LdapDAOClientImpl.java:116)
What is causing these error messages?
- A . An LDAP connection issue was caused due to an incorrect LDAP parameter.
- B . The session timed out due to a browser issue.
- C . The Multimedia Cache database is unable to connect.
- D . SMGR is not authorizing Agent to login.
If not using Security Assertion Markup Language (SAML) authentication in the deployed solution, which statement regarding the Avaya Oceana Agent/Supervisor Login is correct?
- A . Avaya Oceana Workspaces relies on CM for authentication and authorization
- B . Avaya Oceana Workspaces does not require UAC authorization while logging in
- C . Avaya Oceana Workspaces require LDAP Authentication while logging in
- D . Avaya Oceana Workspaces does not require LDAP Authentication while logging in
Unified Agent Controller (UAC) gets the status of the agent stations and interactions data from which Avaya Oceana® core component?
- A . Unified Collaboration Administration (UCA)
- B . Call Server Connector (CSC)
- C . Unified Collaboration Model (UCM)
- D . Engagement Designer (ED)
A customer reports that Avaya Oceana Workspace agents are not able to connect, and they want to troubleshoot Unified Agent Controller (UAC).
Which log will show more relevant logs for UAC?
- A . /var/log/Avaya/dcm/pu/UnifiedAgentController/ua-bpm-pu.log
- B . /var/log/Avaya/services/UCAStoreService/UCAStoreService.log
- C . /var/log/Avaya/dcm/pu/CSCService/CSCService/.log
- D . /var/log/Avaya/services/ContactCenterService/ContactCenterService.log
Which credentials does Avaya Oceana Workspaces use for Agent login?
- A . Avaya Breeze™ Authorization Service and Avaya Control Manager Agent username and password
- B . Avaya Breeze™ Authorization Service and Avaya Communication Manager Agent username and password
- C . Avaya Breeze™ Authorization Service and Avaya Communication Manager extension and password
- D . Avaya Breeze™ Authorization Service and LDAP as Authentication Authority
A customer has performed the backup operation for Avaya Oceana® solution.
Where can you see the backup of UCAStore service that has been completed 100%?
- A . In the System Manager on the Server Administration under Backup and Restore Job Status
- B . In the System Manager on the Cluster Administration under Backup and Restore Job Status
- C . In the System Manager on the Avaya Breeze™
- D . In the System Manager on the Server Management
To perform the restore of the Intersystem cache database, which application file must run from the Install directory of the Omnichannel Windows Multimedia Server?
- A . AvayaOceanaOceanaBackupAndRestoreBackupAndRestore.exe
- B . AvayaOceanaOceanaBackupAndRestoreCacheDatabaseRestore.exe
- C . AvayaOceanaOceanaBackupAndRestoreRestore.exe
- D . AvayaOceanaOceanaBackupAndRestoreOmnichannelRestore.exe
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