Which routing approach supports this requirement?

A life insurance company has satellite offices in various countries. Each satellite office has a work queue. Company policy requires that life insurance underwriting be assigned to offices based on the policy owner’s residential address.

Which routing approach supports this requirement?
A . Route the assignment to the correct work queue by using an authority matrix.
B . Route the assignment to the correct work queue based on business logic.
C . Route the assignment to a specific underwriter based on business logic.
D . Route the assignment to the correct work queue by using a reporting structure.

View Answer

Answer: B