Which one of the following activities are carried out during the "Where do we want to be?" step of the continual service improvement (CSI) approach?

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Which one of the following activities are carried out during the "Where do we want to be?" step of the continual service improvement (CSI) approach?
A . Implementing service and process improvements
B . Reviewing measurements and metrics
C . Creating a baseline
D . Defining measurable targets

Answer: D