Which process is responsible for recording the current details, status, interfaces and dependencies of all services that are being run or being prepared to run in the live environment?

Which process is responsible for recording the current details, status, interfaces and dependencies of all services that are being run or being prepared to run in the live environment?A . Service level managementB . Service catalogue managementC . Demand managementD . Service transition View Answer Answer: B...

Which one of the following activities are carried out during the "Where do we want to be?" step of the continual service improvement (CSI) approach?

Which one of the following activities are carried out during the "Where do we want to be?" step of the continual service improvement (CSI) approach?A . Implementing service and process improvementsB . Reviewing measurements and metricsC . Creating a baselineD . Defining measurable targets View Answer Answer: D...