What action is required to enable agents to create an incident record for a case?

exams CIS-CSM V4 CIS-CSM exam 0 Comments

What action is required to enable agents to create an incident record for a case?
A . They must be assigned with the read role for incident
B . They must be assigned with the itil role
C . They must be assigned with the snc_intemal role
D . They must be assigned with the sn_customerservice.itsm_contributor role

Answer: B