What is required to synchronize fields from a parent to a child case(s)?

What is required to synchronize fields from a parent to a child case(s)?
A . The advanced plugin (com.sns.pa.customer_service_advanced) needs to be activated
B . Major Issue Management needs to be installed and certain properties enabled
C . No action required, this is a standard Customer Service Management feature
D . The role of sn_customerservice.customer_case_manager must be assigned

View Answer

Answer: B

Explanation:

Reference: https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/customer-service-management/task/config-major-case-synchronization.html