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Monthly Archives - August 2023

In which two ways will this impact the existing CK price book?

Cloud Kicks (CK) has just started selling its products internationally. Management wants Salesforce Opportunities and forecasting to reflect the respective currency of CK's prospects which include the U.S. dollar, euro, British pound, and Japanese yen. In which two ways will this impact the existing CK price book? Choose 2 answersA...

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In which way should a sales representative drive trust through professional competency?

In which way should a sales representative drive trust through professional competency?A . Asking questions to look for common interests, personal motivators, and hesitation B. Collecting and processing information on products, competitors, and industries C. Understanding the buyer's experience in the market and years of serviceView AnswerAnswer: B Explanation: Professional...

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What should the consultant recommend to mitigation these concerns?

Universal Containers (UC) is updating the Service Cloud console app for its call center agents. Management is concerned that deploying the new app will disrupt current operations and impact customer satisfaction. What should the consultant recommend to mitigation these concerns?A . Deploy the configured and tested app to production, update...

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Which two configurations should a Consultant implement to prevent Work Orders from being closed?

The CFO for Universal Containers wants Work Orders to remain open until the Customer Service Report is signed. Which two configurations should a Consultant implement to prevent Work Orders from being closed? Choose 2 answersA . Custom Work Order Escalation Rules B. Custom Approval Process on Work Orders C. Custom...

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What are the benefits of using workflows? Note: There are 2 correct answers to this question.

What are the benefits of using workflows? Note: There are 2 correct answers to this question.A . Workflows enable the author to proceed to the next content processing status without knowing the responsible contacts. B. Workflows force all authoring roles to follow pre-defined object lifecycles. C. Workflows allow complete automation...

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