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Monthly Archives - August 2023

Which action should be taken to reduce the call volumes and escalations?

A client's Support Call Center has seen an increase in call volume on a new product line. The agents are having problems resolving issues and have been escalating to Tier 2 for support. Which action should be taken to reduce the call volumes and escalations?A . Create Knowledge Articles and...

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How should the consultant meet the requirement?

The sales director at Universal Containers wants to ensure that a custom field on the Lead object is excluded from Einstein Lead Scoring. How should the consultant meet the requirement?A . Exclude the custom field from all page layouts. B. Omit the custom field from the scoring model. C. Clear...

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You should perform which three options when troubleshooting a Cisco Unified CCX engine "Java out of memory" crash? (Choose three.)

You should perform which three options when troubleshooting a Cisco Unified CCX engine "Java out of memory" crash? (Choose three.)A . Check the Cisco Unified CCX Serviceability Control Center. B. Collect heap dumps via the Cisco Unified Real-Time Monitoring Tool. C. Collect engine heap performance data via the Cisco Unified...

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Which three permissions are included for a delegated administrator? Choose 3 answers

Which three permissions are included for a delegated administrator? Choose 3 answersA . Create and edit external user records. B. Manage object access for external users. C. Add external users to multiple accounts. D. Generate new passwords for external users. E. Manage permissions sets for external users on their account.View...

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