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Which three operations can be performed within the Cisco Finesse IP Phone Age (IPPA)? (Choose three.)
Which three operations can be performed within the Cisco Finesse IP Phone Age (IPPA)? (Choose three.)A . A supervisor can use Finesse IPPA to act as an agent and accept calls. B. An agent can sign in to Finesse IPPA and initiate call recording. C. A supervisor can sign in...
What information from the first node is used as the secret key during second node installation?
What information from the first node is used as the secret key during second node installation?A . administrator password B. application user password C. security password D. IP addressView AnswerAnswer: C
Which two Cisco Unified CCX steps should you use if you want to send an HTTP message? (Choose two.)
Which two Cisco Unified CCX steps should you use if you want to send an HTTP message? (Choose two.)A . Write Document B. Place Call C. Send HTTP Response D. Cache Document E. Create URL DocumentView AnswerAnswer: C,D
Which option can be configured while installing Cisco Unified CCX on Cisco UCS servers?
Which option can be configured while installing Cisco Unified CCX on Cisco UCS servers?A . DNS server B. NTP server C. SMTP server D. CUCM serverView AnswerAnswer: B
How many agents will be able to service voice calls via Cisco Agent Desktop in this scenario?
A Cisco Unified CCX deployment is licensed for 120 agent seats, out of which 70 agents log in as chat agents via an independent browser. How many agents will be able to service voice calls via Cisco Agent Desktop in this scenario?A . 50 B. 70 C. 120 D. 190View...
Which tool is used to size Cisco Unified CCX?
Which tool is used to size Cisco Unified CCX?A . Analysis Manager B. Cisco Unified Communications Sizing Tool C. Expert Advisor D. Cisco Unified Real-Time Monitoring ToolView AnswerAnswer: B
Which facility is provided to debug a Cisco Unified CCX script live with a real voice call?
Which facility is provided to debug a Cisco Unified CCX script live with a real voice call?A . Cisco Unified Contact Center Express Editor B. Reactive Debugging C. Accept Step D. Proactive DebuggingView AnswerAnswer: B
Which criterion can be used to control supervisor workflows?
Which criterion can be used to control supervisor workflows?A . length of time an agent is in the NotReady state B. number of agents logged in C. number of calls abandoned D. duration of oldest call in queueView AnswerAnswer: D
Communications Manager Express?
Where are Cisco Unified CCX users managed and their data stored when deployed with Cisco Unified Communications Manager Express?A . in Cisco Unified Communications Manager Express with user data stored in the Cisco Unified Contact Center Express database B. in Application Administration with user data stored in the Cisco Unified...
Which Cisco Unified CCX Editor step creates a new prompt that can play out the number?
In a Cisco Unified CCX application script, a number is read from an external database. The number must then be played out as part of a prompt. Which Cisco Unified CCX Editor step creates a new prompt that can play out the number?A . Create Container Prompt B. Create Generated...
