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Monthly Archives - August 2023

Which two approaches should the Consultant consider to create work skills for the Service Resources?

Universal Containers is implementing Work Order Management to better support its clients. Which two approaches should the Consultant consider to create work skills for the Service Resources? Choose TWO answersA . Create the work skills using the FSL Lightning Web Component. Assign the skills to Service Resources. Add the skill...

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What should a consultant recommend for segmentation?

Nothern Trail Outfitters wants to enable Sales Cloud users to manually create a segment of both lead and contact records that can be targeted through the Send Flow in Content Builder. What should a consultant recommend for segmentation?A . Salesforce Data Extension B. Salesforce Report C. Synchronized Data Extension D....

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Which three benefits can be expected from KCS adoption?

Universal Containers is considering a Knowledge-Centered Support (KCS) implementation. Which three benefits can be expected from KCS adoption? Choose 3 answersA . Increased call deflection B. Increased call routing accuracy C. Reduced issue resolution time D. Reduced support channels E. Optimized use of resourcesView AnswerAnswer: A C E

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What should the project manager do to ensure that the project is ready to move to an operational state?

A project manager just completed a successful deployment and is preparing to transition the project to an operational state before starting closeout actions. What should the project manager do to ensure that the project is ready to move to an operational state?A . Meet with the project team to review...

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Which server cannot be configured during the installation phase when installing Cisco Unified Contact Center Express on Cisco Unified Computing System servers?

Which server cannot be configured during the installation phase when installing Cisco Unified Contact Center Express on Cisco Unified Computing System servers?A . Cisco Unified Communications Manager server B. DNS server C. NTP server D. SMTP serverView AnswerAnswer: D

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An engineer is creating a template and wants to use variables to standardize the configuration across a large number of devices Which Mo variable types can be defined? (Choose two.)

An engineer is creating a template and wants to use variables to standardize the configuration across a large number of devices Which Mo variable types can be defined? (Choose two.)A . Path group B. Zone C. IP netmask D. FQDNView AnswerAnswer: D C

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