You should perform which three options when troubleshooting a Cisco Unified CCX engine "Java out of memory" crash? (Choose three.)

You should perform which three options when troubleshooting a Cisco Unified CCX engine "Java out of memory" crash? (Choose three.)
A . Check the Cisco Unified CCX Serviceability Control Center.
B. Collect heap dumps via the Cisco Unified Real-Time Monitoring Tool.
C. Collect engine heap performance data via the Cisco Unified Real-Time Monitoring Tool.
D. Check to see if the customer has installed any third-party applications.
E. Talk to the customer about the deployment and usage pattern.

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Answer: B,C,E