Which two options should the consultant recommend to meet the requirement?

The Registrar’s office has limited staff and is interested in a real-time automated Salesforce messaging solution that can address common student questions on deadlines and requirements, and provide links to resources.

Which two options should the consultant recommend to meet the requirement? Choose 2 answers.
A . Knowledge
B. Queues
C. Bots
D. Live Chat

Answer: C,D