Which two items should a Consultant implement to ensure Work Orders cannot be closed?

The CFO for Universal Containers wants Work Orders to remain open until the Customer Service Report is sent.

Which two items should a Consultant implement to ensure Work Orders cannot be closed? Choose 2 answers.
A . Custom Work Order Escalation Rules
B . Custom Validation Rule on Work Orders
C . Custom Approval Process on Work Orders
D . Custom Work Order Status with Category

Answer: B,D

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