Which two factors do you configure in the Next-Best-Action Designer to implement this change?

U+ Bank, a retail bank, uses Pega Customer Decision Hub™ for their one-to-one customer engagement. The bank now wants to change its offer prioritization to consider both business objectives and customer needs.

Which two factors do you configure in the Next-Best-Action Designer to implement this change? (Choose Two)
A . Business levers
B. Engagement policies
C. Context weighting
D. Contact policies

View Answer

Answer: A,C