Which three steps are needed to setup Care Requests? (Choose three).

Which three steps are needed to setup Care Requests? (Choose three).
A . Create a new case record type for each Care Request type
B . Install UM unmanaged package for Health Cloud. Then assign Health cloud Utilization management permission set to users along with Health cloud permission set licenses.
C . All Care requests are pre-setup on all Health Cloud orgs by default.
D . Choose any existing case record type for each Care Request type.
E . Choose case Care Request record type for each Care Request configuration.

View Answer

Answer: A, B, E

Explanation:

To set up care requests, you need to do the following steps3:

Install the Utilization Management unmanaged package for Health Cloud and assign the Health Cloud Utilization Management permission set to users along with Health Cloud permission set licenses.

Create a new case record type for each care request type.

Choose the Case Care Request record type for each care request configuration.