Which technical support tool can the administrator use to gather all the information on the NetScaler to send to the Support Engineer?

Scenario: A NetScaler Appliance is having intermittent issues. A Citrix Administrator is unable to identify the root cause and fix them. The administrator opened a Support ticket and the engineer assigned to the case requested all the logs and configuration information from the NetScaler.

Which technical support tool can the administrator use to gather all the information on the NetScaler to send to the Support Engineer?
A . Generate Support File
B . Batch Configuration
C . Start New Trace
D . Get Back Trace

Answer: A

Explanation:

Reference: https://support.citrix.com/article/CTX127900