Which out-of-the-box configurable criteria can be used?

exams CIS-CSM V3 CIS-CSM exam 0 Comments

Assignment workbench enables customer service managers to assign tasks to agents via configurable criteria known as Matching Rules.

Which out-of-the-box configurable criteria can be used? (Choose three.)
A . Assigned Cases
B . Agent Affinity
C . Availability Today
D . Matching Skills
E . Agent History

Answer: A, C, D