Which of the following would be the best conflict resolution for them to select?

R3D3 is a computer manufacturer who has had an issue with their supplier. They are seeking a conflict resolution approach which is flexible but will provide a binding and enforceable outcome. They would like the resolution to be confidential and directed by an independent third party that is appointed for them.

Which of the following would be the best conflict resolution for them to select?
A . mediation
B. arbitration
C. negotiation
D. litigation

Answer: B

Explanation:

Arbitration ticks all of the boxes required by R3D3. Mediation isn’t correct because it’s not binding. Negotiation isn’t correct because there’s no 3rd party. Litigation isn’t correct because it’s not confidential. See p. 80 for more on arbitration.