Which of the following steps should a technician perform?

A user calls the help desk to report issues with multiple pop-ups and degraded PC performance. The user is out of the area, and assistance can only be provided remotely.

Which of the following steps should a technician perform?
A . Establish a remote connection, install free third-party malware software, scan the machine for malware, and restart the machine.
B . Explain the steps to access safe mode with networking, establish a remote connection, run approved malware tools, and restart the machine.
C . Establish a remote connection, install a free third-party backup tool, back up the user’s software, and instruct the user on how to reinstall Windows.
D . Explain the steps to access safe mode with networking, set a restore point, run company-approved malware tools, and restart the machine.

View Answer

Answer: D