Which of the following statements are true about problem management? (Multiple Choice)

Which of the following statements are true about problem management? (Multiple Choice)
A . Manage all lifecycle problems from the initial identification, further investigation ， documentation, to the final clearance.
B . In problem management, second- and third-line personnel should keep good relations with the front-line personnel.
C . Contains passive and active problem management.
D . Workarounds can reduce or eliminate problems. Problems can be completely fixed ．

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Answer: ABC