Which of the following practices should the technician use to make sure the ticket is associated with the correct user?

When a user calls in to report an issue, a technician submits a ticket on the user’s behalf.

Which of the following practices should the technician use to make sure the ticket is associated with the correct user?
A . Have the user provide a callback phone number to be added to the ticket
B. Assign the ticket to the department’s power user
C. Register the ticket with a unique user identifier
D. Provide the user with a unique ticket number that can be referenced on subsequent calls.

View Answer

Answer: D

Explanation:

The technician should provide the user with a unique ticket number that can be referenced on subsequent calls to make sure the ticket is associated with the correct user. This is because registering the ticket with a unique user identifier, having the user provide a callback phone number to be added to the ticket, or assigning the ticket to the department’s power user will not ensure that the ticket is associated with the correct user2.