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Which of the following is NOT an objective of Continual Service Improvement?

Which of the following is NOT an objective of Continual Service Improvement?
A . Review and analyze Service Level Achievement results
B . Identifyactivities to improve the efficiency of service management processes
C . Improve the cost effectiveness of IT services without sacrificing customer satisfaction
D . Conduct activities to deliver and manage services at agreed levels to business users

Answer: D

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