Which method should the consultant suggest?

Universal containers is trying to reduce the amount of time support agents spend creating cases. The new method case creation must allow for 4000 – 5000 new cases a day, as well as the attachment of documents under 25 MB by the customer.

Which method should the consultant suggest?
A . On-Demand Email-to-case
B . Standard email to case
C . Web to case forms
D . Omni channel routing

View Answer

Answer: A