Which arbitration factor do you configure to implement the requirement?

MyCo, a telecom company, notices that when customers call to check on bill status, 80% of the time, they received the wrong offer promotion, leading to customer dissatisfaction. The company decides to boost customers’ needs in the prioritization formula, to improve sales in the current quarter.

Which arbitration factor do you configure to implement the requirement?
A . Context weighting
B . Propensity
C . Business weighting
D . Action value

View Answer

Answer: A