When talking to a customer to see if Content Manager OnDemand is a good fit, what question should be asked first?

When talking to a customer to see if Content Manager OnDemand is a good fit, what question should be asked first?
A .  Do your Customer Service Reps (CSRs) need workflow to respond to customers?
B .  How do CSRs access all information necessary to respond to customer questions?
C .  How do CSRs do scanning of documents today?
D .  Do your CSRs need Case Management?

View Answer

Answer: B