What should you recommend?

You need to recommend a solution for agents when working with customers to make reservations.

What should you recommend?
A . task flows
B . Business Process Flows
C . workflows
D . Power Automate

View Answer

Answer: B

Explanation:

Business process flows provide a guide for people to get work done. They provide a streamlined user experience that leads people through the processes their organization has defined for interactions that need to be advanced to a conclusion of some kind.

Use business process flows to define a set of steps for people to follow to take them to a desired outcome.

With business processes flows available as an entity, you can now use advanced finds, views, charts, and dashboards sourced from business process flow data for a given entity, such as a lead or opportunity.

Scenario:

✑ Agents need a solution to replace paper reservation checklists.

✑ Agents need dashboards to show a current count of all reservations on the entity.

✑ Agents need a way to track reservation issues.

✑ Agents need a visual indicator in the interface to determine the reservation step to provide a seamless customer experience.