What should the consultant do?

The Sales Cloud implementation at Cloud Kicks (CK) is now live.

End user training is complete. IT stakeholders have signed off on the technical aspects of the project.

The CK admin continues to call the consultant with questions about the sales process.

What should the consultant do?
A . Suggest that CK purchase a support agreement.
B . Recommend that the admin attend Salesforce instructor-led training.
C . Conduct a knowledge transfer with the admin.

Answer: C

Explanation:

Since the Cloud Kicks admin continues to reach out with questions about the sales process, the consultant should facilitate a knowledge transfer session.

Key Points:

Knowledge Transfer Importance: A knowledge transfer ensures the admin understands the configurations, customizations, and rationale behind the implemented sales processes. Empowerment: By thoroughly educating the admin, they become more self-sufficient and capable of supporting end-users effectively.

Tailored Learning: The session can address specific questions and scenarios relevant to CK, providing immediate value.

Post-Implementation Support: Knowledge transfer is a critical component of a successful implementation, ensuring long-term sustainability. Salesforce Sales Cloud

Reference: Training and Adoption: Salesforce emphasizes the importance of training and knowledge sharing in its Adoption Best Practices.

Administrator Resources: Salesforce Administrator Resources Why Options A and B are Incorrect:

Option A: Purchasing a support agreement may not provide the personalized assistance the admin needs and could incur unnecessary costs.

Option B: While formal training is beneficial, it may not address immediate concerns and is less personalized than a knowledge transfer session.

Conducting a knowledge transfer with the admin addresses their questions directly and ensures they have the necessary understanding to manage the sales process effectively.