What should be part of the pre-engagement collateral?

What should be part of the pre-engagement collateral?
A . Frequently Asked Questions (FAQ)
B . Scoping Guide
C . Customer Service roles template
D . Stock Keeping Unit (SKU) and pricing sheet

View Answer

Answer: C

Explanation:

Reference: https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/data-sheet/ds­sim.pdf (2)