What should an administrator consider when setting up salesforce entitlements? choose 2

What should an administrator consider when setting up salesforce entitlements? choose 2
A . The service level agreements related list on a case gives support agents access to contract details.
B . Salesforce entitlements require service cloud user feature licensing.
C . Salesforce entitlements require an entitlement process with milestones and milestone actions.
D . The entitlement model dictates the level of detail for the entitlement process.

Answer: A,C