What should a Call Type be mapped to for successful call routing?

What should a Call Type be mapped to for successful call routing?
A . Routing Client
B . Scheduled Script
C . Dialed numbed
D . Default Label

View Answer

Answer: A

Explanation:

A Call Type is mapped to a Routing Client, which is a logical representation of a device that can receive and process routing requests from the CCE system. Reference = Advanced Administration and Reporting of Contact Center Enterprise (CCEAAR), page 2