What is the process that you follow to create this visualization?

You are asked to create a visualization that allows managers in the Customer Service division to track the number and status of Customer Support Request cases submitted over the last 30 days.

What is the process that you follow to create this visualization? Available Choices (select all choices that are correct)
A . Open the Channels landing page and then add a new portal
B . Open the Explore data landing page, and then create a new insight
C . Open the Explore data landing page and then add a Reporting widget
D . Open the Data landing page and then create a new insight

View Answer

Answer: B

Explanation:

To create a visualization that allows managers in the Customer Service division to track the number and status of Customer Support Request cases submitted over the last 30 days, you can open the Explore data landing page, and then create a new insight. An insight is a visualization of data that you can use to monitor key performance indicators, identify trends, and discover opportunities for improvement. You can create insights from the Explore data landing page in App Studio.

Reference: https://community.pega.com/knowledgebase/articles/reporting/86/creating-insights