Valerie is working in a project created from the ITSM project template. She created an incident using an issue type, rather than a request type. Predict two effects of her decision. Choose two.)

Valerie is working in a project created from the ITSM project template. She created an incident using an issue type, rather than a request type. Predict two effects of her decision. Choose two.)
A . The incident will not be shown in the default ‘Open incidents’ queue.
B . The incident cannot be upgraded to a major incident.
C . Request participants cannot be added to the incident.
D . The incident will not be shown in the default ‘All open tickets’ queue.

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Answer: AB