ACP-420

You connected a Knowledge Base to your service project and configured it as shown: Which statement is true?A . Searching the Help Center page displays all relevant articles, regardless of labels.B . Filling out the 'Get IT Help' form shows only articles with the 'external' label.C . Searching the Customer...

Why is it important to understand service limits in Jira automation?A . To avoid exceeding cost allocationsB . To prevent rule failures due to overuseC . To ensure compliance with data policiesD . To manage user expectationsView AnswerAnswer: B

What is a benefit of using smart values to manipulate lists in Jira automation rules?A . Creating bulk user accountsB . Automatically updating multiple issues at onceC . Scheduling reportsD . Encrypting sensitive dataView AnswerAnswer: B

What is an effective strategy for setting up notifications for team members?A . Enable all notifications for transparencyB . Customize notifications based on role and project involvementC . Disable all notifications to avoid distractionD . Only enable notifications for project leadsView AnswerAnswer: B

Categories help _______ articles in a way that makes them easier to find.A . hideB . deleteC . organizeD . duplicateView AnswerAnswer: C

What role can an external user have in Jira Service Management?A . AgentB . Jira AdminC . ReporterD . Project AdminView AnswerAnswer: C

To find issues where the first response SLA was breached, use the JQL function _______.A . SLABreached("First Response")B . SLA("First Response") > 0C . SLAExceeded("First Response")D . SLADuration("First Response")View AnswerAnswer: C

Which reporting tool is best for getting an overview of project health in JSM?A . Filter Results gadgetB . Jira reportsC . External SQL queriesD . Custom API integrationsView AnswerAnswer: B

How can you create a new issue in a Jira Service Project?A . Right-click on the dashboardB . Use the 'Create' button on the top menuC . Send an email to the project adminD . All of the aboveView AnswerAnswer: B

What is necessary to configure email request types in Jira Service Management?A . Custom email serverB . Default Jira notification schemeC . Specific email request type configurationD . Enhanced security settings for emailView AnswerAnswer: C