Universal containers have recently replaced a custom service center application with Salesforce Service Cloud.

Universal containers have recently replaced a custom service center application with Salesforce Service Cloud.

Administrators are now confused about which fields and classes are actively being utilized and how future implementations can be maintained. Choose 2 answers
A . Create an adoption plan for end users using Salesforce dashboards and reports.
B. Create a design standard requiring integration to use declarative configurations patterns
C. Create a governance process requiring all projects to create project deliverable documentation.
D. Create a standard method for deprecating classes and fields using design standards.
E. Create a governance framework focused on high-level business strategy and goals.

Answer: C,D