To optimize their customer interactions, U+ Bank routes all emails that are complaints to a specialized department. To identify emails that voice a complaint, the text prediction uses___________

To optimize their customer interactions, U+ Bank routes all emails that are complaints to a specialized department. To identify emails that voice a complaint, the text prediction uses___________
A . An entity extraction model
B . a topic model
C . a language model
D . a sentiment model

View Answer

Answer: B

Explanation:

Topic models are typically used to identify the main themes or topics in a body of text. In this case, a topic model could be used to identify emails that pertain to the topic of "complaints".