Which HP team educates partners on the correct use of HP’s funds and rebates, checks for signs of Improper trade?
A . Product Security Response Team (PSRT)
B . Anti-Counterfeiting and Fraud (ACF)
C . Customer Delivery Inspection (COI)
D . Compliance and Risk Management (CoRM)
Answer: B
A customer tells you that they want to use re manufactured Ink cartridges in order to save money while protecting the environment.
How should you respond to this customer?
A . Remanufactured ink cartridges cost more in total cost of ownership (TCO) because their warranties cover fewer years.
B . Remanufactured ink cartridges can only be reused a few times before the recycled plastics break down.
C . Almost 90% of remanufactured cartridges end up in a landfill.
D . Every remanufactured ink cartridge uses three times more water than an Original HP ink cartridge requires during the manufacturing process.
Answer: C
How do HP Customer Delivery Inspections (CDIs) protect enterprise and public-sector customers?
A . by assessing public tenders and related bids tor suspicious supplier names used in the bill of materials
B . by holding free seminars to educate customers about the counterfeiting dangers and ways to detect counterfeit products
C . by examining suspicious large or mid-sized purchases for counterfeit and illicit products
D . by certifying distribution vendors that have installed security measures at their warehouses and on their delivery vehicles
Answer: C
Why should HP partners be aware of intellectual property (IP) rights infringement violations?
A . Partners that sell imitation cartridges that infringe on patents are not liable for legal costs incurred.
B . Imitation cartridges that violate IP property rights usually arrive dead on arrival at customer sites.
C . Sellers of imitation cartridges that violate IP property rights can face court action.
D . Amazon fines and bans sellers that offer products that commit IP infringement violations.
Answer: B
What the maximum expected prior of time that documents printed with Original HP PageWide cartridges and placed in dark storage can last?
A . 20 years
B . 50 years
C . 200 years
D . 500 years
Answer: C
How does the HP Planet Partners program protect the world’s environment?
A . Countries with contracts with the HP Planet Partners program have agreed to keep all printer inks out of local water sources.
B . HP has agreements In more than 190 countries to minimize the amount of potable water used to manufacture ink cartridges.
C . HP works with governments worldwide to use local distribution networks, reducing the carbon footprint Involved with product distribution.
D . No HP cartridge returned through the HP Planet Partners program will go to a landfill.
Answer: D
What are three technology Innovations of HP Jetlntelligence? (Select three.)
A . instant ink
B . Page Maximlzer
C . ColorLok
D . Auto-Seal Removal
E . Pigment-based Ink
F . Print Gauge
Answer: B,D,F
A customer has asked for Information supporting your recommendation of Original HP cartridges.
What can you provide to this customer to support the HP value proposition? (Select two.)
A . user testimonials
B . warranty Information
C . studies and briefs
D . Informed decisions
E . low-cost replacements
Answer: A,C
Which print cartridge recycling option does HP offer?
A . HP has installed recycling kiosks in Fortune 500 companies for convenient return of used supplies.
B . In each Original HP print cartridge package, HP includes prepaid shipping labels for free and convenient return of empty cartridges.
C . HP has authorized recycling partners in more than 50 countries that will send brand new ink cartridges when customers return empty ones.
D . In some countries, HP customers can order free recycling envelopes and boxes with pre-paid shipping.
Answer: D
A customer has been buying non-HP supplies because they believe they are more affordable.
Which hidden costs of non-HP supplies should this customer be aware of?
A . Inability to refill non-HP cartridges
B . compatibility Issues with standard papers
C . ink colors that fade over time
D . wasted ink and printer downtime
Answer: D