GE0-807 Online Training Archives

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1. How is the Genesys SIP Server licensed?

per seat

per running instance

per any DN

per Agent

2. Which of the following stays in the signaling path during the entire session? Choose 2 answers

Registrar

Stateless Proxy

Stateful Proxy

R B2BUA

Redirect Server

3. Which of the following are methods are supported by SIP Server for detecting whether a particular device is unavailable and needs to be placed in Out of Service state? (Choose 2 answers)

Active out of service detection

Passive out of service detection

Auto out of service detection

Presence subscription

Registration

class of service

4. You have 3 separate remote sites using SIP technology without P8X. One location has one MOH and one MCU server, second location has a one MOH and one treatment server and third site has one MOH and one recording Media Server installed. The whole contact center has a rate of 30calls/sec.

What is the minimal number of Network SIP servers needed for this installation?

5. We want to use a treatment 'PlayAnnouncement' from routing strategy to play following file:

C:ProgramFilesMediaserverAnnouncementl_mulaw, wav,

How would the URI in the INVITE message sent to Media Server look like?

sip:[email protected]:port;play=ftle://announcement/l;repeat=l

sip:[email protected]/er:port;plav=c:ProgramFilesMediaServerannouncementl;repeat=l

sip:[email protected]:porc;play=announcement/'i_mulaw.vvav;repeat=l

sip:[email protected]:port;play=l;repeat=l

sip:[email protected]:port;play=l_mulaw.wav;repf^t

6. When configuring a Voice over IP Service ON in Genesys Administrator to enable treatment capability of Media Server using NET ANN, which options are mandatory in the TServer section of the Annex Tab of this DN? (Choose 2 answers)

contact = host and port of the SIP server handling request for treatment

contact = host and port of the Media Server handling request for treatment

service-type = treatment

request-uri = URI to be sent by SIP server to Media Server to play proper treatment (e.g. Filename to be played)

name = name of the treatment to be played

7. Sip Server 8.x introduced the overload control feature, which allows the specification of a value to limit the number of interactions SIP Server handles.

At what percentage of this value does SlP Server reject all traffic?

101%

120%

130%

150%

8. Which of the following are SIP messages that SIP Server can map to T-Library messages? Choose 4 answers

ACK

INVITE

INFO

UPDATE

REFER

ANNC

9. SIP Server starts successfully. However, its status on SCS is "Service Unavailable" and SIP Server distributes EventLinkDisconnected to clients.

Which of the following circumstances would be responsible for the status and EventLinkDisconnected message?

Stream Manager is not registered with SIP Server

Media Gateway is not registered with SIP Server

SIP Server fails to open the SIP port

The network is down

10. A "Cradle to grave" ("beginning to end") call control is a functionality of which of the following? (Choose 2 answers).

Registrar

Stateless Proxy

Stateful Proxy

B2BUA

Redirect Server

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11. Which of the following methods does SIP Server use to create a new SIP dialog? (Choose 2 answers)

INVITE

re-INVITE

REFER

12. Which of the features below does a B2BUA deliver to a SIP-based VoIP architecture? (Choose 3 answers)

centralized call management

SIP-based VoIP interworking between LAN and WAN

management and monitoring of the entire call state

Provide conversion of TDM to DIP

connect legacy phones

13. What does 3PCC mean?

All call handling actions (answer, hold, initiate transfer, etc.) are performed on the SIP endpoint

All call handling actions (answer, hold, initiate transfer, etc.) are performed on the multiple PCs (In this case 3 PCs)

T-lib signaling takes over SIP signaling, so third party application such as Agent Desktop can transfer VoIP packets to SIP Server and back using T-lib

A T-lib client such as Agent Desktop can control a call which is actually between other parties such as SIP endpoints

14. Which of the following are valid parameters of the Announcement Treatment? (Choose 2 answers)

Language

Music_DN

Duration

15. Which of the following is SIP Server deployment modes used with a Framework 8 solution? Choose 3 answers

Stand Alone Mode

Application Server Mode

Multimedia Mode

Customer Side Proxy Mode

CTI Mode

16. Which protocol is SIP Server using when in communication with Softswitch?

CTI protocol

T-Lib

SIP

Proprietary protocol

17. Which protocol is SIP Server using in communication with Media Server?

CTI protocol

T-Lib

SIP

323

voice XML

18. In the case where MSML is configured between SIP Server and Media Server, what is the SIP method used to carry information between them both?

XML

OPTION

T-Lib (Events/Requests)

voice XML

INFO

MESSAGE

19. Which statements are correct? (Choose 2 answers)

A third-party Softswitch must be integrated with sip server using a CTI link.

If there are multiple outbound dialing rules configured within a single Class of Service (COS), and more than one rule matches the dialed number (containing a similar pattern). SIP Server will choose the outbound dialing rule with the most matched digits in it.

When integrating SIP Server with an approved third-party Softswitch, all SIP endpoints must be registered with the particular Softswitch and not the SIP server.

It is possible to configure Auto Agent Logout after a specific period of Agent inactivity on SIP Server 8.

20. If multiple patterns are matched in a dial plan, which of the following describes how SIP Server could determine which pattern match to use? (Choose 2 answers)

First Valid match

Lowest Dial-plan-rule-(number)

Most specific match

Last Valid match

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21. Which header in the INVITE message will SIP Server analyze in order to select the proper geo-location for an inbound call?

From

via

contact

22. Which of the following are SIP methods that can be used to pass DTMF tones? (Choose 3 answers)

In-band method by encoding DTMF tone as regular RTP packets

In-band method by encoding DTMF tone as in specific RTP packets (RFC 2833)

Out-of-band method by encoding DTMF tone in SIP message (UPDATE method)

Out-of-band method by encoding DTMF tone in SIP message (MESSAGE method)

Out-of-band method by encoding DTMF tone in SIP message (INFO method)

23. In a single site deployment, SIP Server can be deployed in which of the following modes? Choose 3 answers

Stand alone SIP Server

SIP Server integrated with a Softswitch

Open Standard SIP Architecture

Hybrid architecture

Application Server Mode

24. Which of the following choices below contains all the messages that SIP is required to act on during the request/response handshake?

INVITE, 200 OK and ACK

INVITE, 200 O

ACK and 200 ACCEPTED

INVIT

200 OK

INVITE, 200 OK and 200 ACCEPTED

25. You would like to record what the customer hears and says from the very beginning of the call to when it is terminated, regardless of whether or not an agent transferred the call, or created a conference, and so on.

Which ON type should you use to enable recording?

Extension

Trunk

VOIP port