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Which feature is a way to group and segregate objects used in the contact center, such as Architect flows, queues, users, and campaigns, within the same organization?
Which feature is a way to group and segregate objects used in the contact center, such as Architect flows, queues, users, and campaigns, within the same organization?A . Prompts B. Schedule C. Divisions D. DecisionView AnswerAnswer: C
Which of the following are valid response actions under Call Analysis Responses for Outbound Dialing? (Choose three.)
Which of the following are valid response actions under Call Analysis Responses for Outbound Dialing? (Choose three.)A . Transfer B. Transfer to ACD Flow C. Transfer to Outbound Flow D. Transfer to Flow E. Hangup F. Transfer to Secure FlowView AnswerAnswer: A,B,F
The interaction may not route properly if the default language skill is not selected.
The interaction may not route properly if the default language skill is not selected.A . True B. FalseView AnswerAnswer: A
What is the minimum value for the number of times to repeat a menu?
What is the minimum value for the number of times to repeat a menu?A . 1 B. 2 C. 5 D. 0View AnswerAnswer: D
You are creating an In-queue call flow and need to inform customers about the approximate time to connect to the agent. Select the correct action.
You are creating an In-queue call flow and need to inform customers about the approximate time to connect to the agent. Select the correct action.A . Hold Music B. Play Wait Time C. Play Estimated Wait Time D. Approximate Wait TimeView AnswerAnswer: C
Which of the following components can be configured to read and write data from a CRM?
Which of the following components can be configured to read and write data from a CRM?A . Set UUI Data B. Get Participant Data C. Call Data Action D. Set Participant DataView AnswerAnswer: D
Where can you view agent evaluation scores, evaluation activity, and calibration activity in real time?
Where can you view agent evaluation scores, evaluation activity, and calibration activity in real time?A . Reports B. Performance>Agents C. Admin>Contact Center D. Admin>QualityView AnswerAnswer: D Explanation: Reference: https://help.mypurecloud.com/articles/quality-administrator-dashboard/
Which definition matches the After Call Work option Optional?
Which definition matches the After Call Work option Optional?A . The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call...
Which of the following feature is used to test the created flow before it goes live?
Which of the following feature is used to test the created flow before it goes live?A . Validate B. Publish C. Test D. DebugView AnswerAnswer: C
Select the correct format for a literal string expression for the following sentence: He said, “I will schedule the meeting for the specific time zone with AM/PM settings”.
Select the correct format for a literal string expression for the following sentence: He said, “I will schedule the meeting for the specific time zone with AM/PM settings”.A . “He said, ' I will schedule the meeting for the specific time zone with AM \ PM settings’” B. He said,...
