Tag - GCP-GC-REP Online Training

Question #1 Which view helps the supervisors to determine performance issues with a specific skill in one or more queues? A . AgentsB . Queues ActivityC . Skills PerformanceD . Interactions Reveal Solution Hide SolutionCorrect Answer: C C Explanation: Reference: https://help.mypurecloud.com/articles/skills-performance-view/ Question #2 Rayan, as the supervisor, noticed some issues in the interactions handled...